Voice AI agents & phone bots
Our voice agent service
An AI voice agent in Hebrew that answers incoming calls, runs an after-hours line, books appointments by phone, makes outbound reminder calls and writes a summary of every call straight into the CRM. It runs on top of your existing phone system and hands over to a person the moment it should.
Request a voice agent scoping
Why us
A phone call is less forgiving than a chat: there is no scrolling back, no time to think, and the caller expects an answer immediately. So we test the agent on real calls before it is connected to your line.
Hebrew speech recognition and text-to-speech are good today but not perfect: names, addresses, numbers, accents and background noise all trip them up. Before launch we measure how often recognition fails on calls like yours and pick the right engine, rather than promising an accuracy we cannot keep.
The agent knows what it does not know. When the caller is upset, asks for a person or raises something outside the defined scope, the call goes to a team member together with a short summary, so nobody has to explain everything again.
There is no need to change your number or your exchange. The agent connects through your existing telephony provider or PBX - for example Voicenter, 019, a PBX or Twilio - and takes calls on the number customers already know.
Each call keeps a summary, the caller's details and the action taken, and these flow into the customer record in the CRM automatically. You can review calls and refine the script according to what actually happened.
Want to hear how a voice agent would answer your customers?
Request a voice agent scopingWhat we build
The agent picks up in the first second, finds out what the caller needs, answers common questions from your own content and routes anyone who needs it to the right person or team.
In the evening, on Saturdays and on holidays calls no longer go unanswered: the agent collects details, sorts by urgency and leaves the team a tidy summary to start the day.
Checking the calendar, booking, changing and cancelling an appointment in one call, with a confirmation message to the customer. Suited to clinics, treatment centres, garages and any business that lives by its calendar.
An appointment reminder, a request to confirm attendance, a follow-up on an open invoice or a follow-up call to a lead. Every call ends with a clear outcome that is recorded in your system.
A transcript, a short summary, the caller's intent and the next task are written to the right record, so the team sees exactly what was agreed without listening to recordings.
How it works
Every stage ends with your decision whether to continue, and no real call reaches the agent before we have tested it.
We go through real calls, map the reasons people phone and define what the agent does, what it hands to a person and what it never does. The stage ends with a written script and a list of integrations.
We connect the agent to a test line, run simulated calls and a limited number of real ones, and measure speech recognition, response time and the share of calls handed to a person. If quality is not enough, we fix it or stop.
We switch the line, or only the after-hours calls, to the agent, monitor conversations and refine the script according to what happens, and every change is tested before it goes live.
